FAQ

We accept Visa, Mastercard, American Express and Discover, plus Apple Pay, Google Pay and Shop Pay. The full list and the security details are in our payment policy. All prices on the site are in US dollars (USD).

Yes. The whole site runs over an encrypted HTTPS connection and payments are processed by Shopify Payments, which is PCI DSS compliant. We never see or store your full card number — we only see your billing and shipping details, the order itself and the last four digits of the card.

Email support@stylebymarilyn.com as soon as possible with your order number. If the parcel has not been handed to the carrier yet we can usually change the address or the size, or cancel it. Once it has shipped, the return policy takes over.

No. You can check out as a guest and you will still get an order confirmation and a tracking email.

We currently ship throughout the United States only. We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas.

Shipping is free on every order, with no minimum purchase. The price you see at checkout is the price you pay.

Orders are processed in 1–2 business days (Monday to Friday). Orders placed after 2:00 PM (PST) start processing the next business day, and you get a tracking number by email the moment the parcel leaves us. The full delivery estimate, including carrier transit, is set out in our shipping policy; times are estimates and can be affected by carrier delays or extreme weather.

You get a tracking number by email as soon as your parcel leaves our warehouse. Enter it on our track your order page. The first carrier scan can take up to 48 hours to appear — if nothing has moved after that, email us and we will chase it for you.

Email support@stylebymarilyn.com straight away and we will open an investigation with the carrier and find a solution. If a parcel is returned to us because of an incorrect address or failed delivery attempts, we will contact you to arrange a new shipment, which may incur additional shipping costs.

You have 30 days from the day you receive your order to request a return. Items must be unworn and unused, with tags on and in their original packaging, and you need the receipt or proof of purchase. Email us to start a return — items sent back without requesting a return first cannot be accepted. Full terms are in the return & refund policy.

If the item arrived damaged or faulty, or is not what you ordered, we pay the return shipping. If you simply changed your mind or the size did not fit, we still send you a prepaid return label and the cost of that label is deducted from your refund. Either way you never have to arrange a carrier yourself — the label and the instructions come by email once your return is accepted.

We inspect every return when it arrives and email you the outcome. If it is approved you are refunded to your original payment method within 10 business days. Your bank or card issuer may need a few more days to post it. If more than 15 business days have passed since we approved your return, contact us.

The fastest way is to return the piece you have and place a new order for the size you want, so the size you need is not sold out while the return is in transit.

Yes — reduced items can be returned within the same 30 days and on the same conditions. Gift cards cannot be returned. If a return takes your order below a bundle tier, the refund is adjusted to the price that tier would have given you.

Add two items to your cart and 10% comes off, three items and it is 15%, four or more and it is 20%. It works across the whole shop — mix any styles, colours and sizes. The discount is applied automatically in the cart and at checkout, so there is no code to enter.

No. The bundle discount is automatic and a promotional code cannot be combined with it — if you enter a code it replaces the automatic bundle discount. The cart always shows the price you will actually pay before you check out.

Yes. The tiers are calculated on the items in your cart whether they are full price or already reduced.

Our size guide has body measurements in inches and centimetres for every size we carry, from 2XS to 5XL, plus how to measure yourself. Each product page says whether that piece runs regular or oversized. If you are between two sizes, take the larger one — knitwear is more forgiving loose than tight.

Follow the care label sewn into each piece. As a rule: wash cool or by hand, do not wring, and dry flat rather than on a hanger so the shoulders keep their shape. Avoid the tumble dryer.

We photograph everything as accurately as we can, but screens differ and colour can vary slightly between displays. If a piece is not the shade you expected, it falls under the 30-day return policy.

Email support@stylebymarilyn.com or call +1 786 228 4156. Our customer service is available Monday to Friday, 09:00 – 17:00 (PST), and on weekends 11:00 – 16:00 (PST). We aim to respond to your inquiries within 24 hours. Our full company details are on the contact page.