Frequently Asked Questions

Standard tracked shipping is free on every order within the United States, with no minimum spend.

All 50 US states, Washington DC, Puerto Rico, and US military APO and FPO addresses. We do not currently ship outside the United States.

Orders ship from our warehouse in Ningbo, China and are handed to a US carrier for the final stage of delivery. Because parcels are imported, US customs duties or import fees may apply and are paid by the customer; our prices do not include them.

Orders are prepared in 1–2 business days (Monday to Friday) and then typically spend 5–10 business days in transit, so standard delivery usually takes 6–12 business days total. These are estimates rather than guarantees. Full detail is on our shipping policy.

As soon as your parcel is handed to the carrier we email you a tracking link. The first carrier scan can take up to 48 hours to appear, so a number that looks inactive on day one is normal. You can also use the View your order link at the bottom of any order confirmation email.

Our fulfillment partner sometimes packs items separately, so items from one order occasionally travel separately and arrive on different days. There is never an extra charge for this.

Yes, at any point before it is dispatched. Email support@stylebymarilyn.com as quickly as you can and we will catch it if we still can. Once a parcel is with the carrier it has to be handled as a return.

Yes. Buy 2 items and save 10%, buy 3 and save 15%, buy 4 or more and save 20%. It is applied automatically in your cart, with no code to enter, and the cart shows how close you are to the next tier.

You can request a return within 30 days of receiving your order, for any reason, apart from the hygiene exclusions listed on our returns page. Items must be unworn, unwashed and in their original condition with tags attached. The full detail is on our returns page.

Email support@stylebymarilyn.com with your order number and the item you would like to send back. We reply within one business day with a return authorization. Approved returns go to our warehouse in Ningbo, China. Please wait to hear from us before shipping anything.

You do, unless the item arrived faulty, damaged or was not what you ordered. In those cases we cover the cost in both directions, or refund you without asking for the item back.

We inspect your return on arrival and issue the refund to your original payment method within 3 business days. Your bank or card issuer then typically takes a further 5 to 10 business days to post it to your statement.

The fastest route is to return the original for a refund and place a new order straight away, so the size you want is reserved for you rather than waiting on a parcel in transit.

Our size guide converts UK and EU sizing to US sizes and lists the body measurements each size is cut to. If you are between sizes or unsure, email us before you order with the piece you are looking at and your measurements, and we will tell you which size we would send.

Follow the care label sewn into the garment. It is specific to that fabric and it is the single best thing you can do to keep a piece looking new. As a rule, a gentle cold wash and drying flat suits most of what we carry.

Sometimes, but not always. When a piece sells through it is often gone for the season. Email us and we will tell you honestly whether it is coming back.

We accept Visa, Mastercard, Maestro and UnionPay, plus Apple Pay, Google Pay and Shop Pay. The current list and the security details are in our payment policy. Payments are processed by Shopify, so we never see or store your full card number. All prices on the site are in US dollars (USD).

No. You can check out as a guest. An account simply makes it easier to track orders and reorder later.

It is set out in full in our privacy policy, including the Google and Meta advertising cookies we use. If you live in a US state with an opt-out right, email us at support@stylebymarilyn.com and we will process your request.