Refund Policy
This page describes our Return and Refund Policy.
We want you to feel confident shopping at Style By Marilyn. If something does not work out, our returns process is designed to be clear and straightforward.
30 day return period
You can request a return within 30 days from the date you receive your order, for any reason, apart from the hygiene exclusions listed below.
To be eligible for a return:
- Items must be unworn, unwashed and in their original condition
- Original tags, labels and packaging must be included
- Any accessories that came with the item must also be returned
- The item must not show signs of wear, washing, damage, staining, perfume or alteration
Our customer support team can guide you through the process if you need help.
Return costs
Faulty, damaged or incorrect items
If your item is faulty, damaged on arrival, or not what you ordered:
- We cover the return shipping cost
- We arrange a replacement or a refund, depending on availability and your preference
Please contact us as soon as possible with your order number and clear photographs of the issue so we can review it quickly.
The currency that applies to this policy is USD (US Dollar). We do not charge a restocking fee.
Change of mind, wrong fit, not your style
If you decide the item is not right for you, for example because of size, color, style or personal preference:
- You are responsible for the cost of sending the item back
- Original shipping fees, where any were paid, are non-refundable
- The item must meet our return conditions before a refund can be approved
How to return an item
1. Contact us. Email support@stylebymarilyn.com with your order number and the reason for your return. Please do not send items back before contacting us. Returns must be approved by our customer support team.
2. Prepare your parcel. Repack the item securely in its original packaging, including all tags, labels, accessories and documents.
3. Send it back. Once your return is approved, send the parcel to our warehouse and returns address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China. Please include your order number inside the parcel. For change-of-mind returns you pay the international return postage. Where the return is due to a faulty, damaged or incorrect item, we cover the return shipping cost, or refund you without asking for the item back.
We recommend using a tracked shipping service, as we cannot refund items that never reach us.
Refunds
Once we receive your return we inspect the item to confirm it meets our return conditions.
After approval we issue your refund to the original payment method within 3 business days. Your bank or card issuer then typically takes a further 5 to 10 business days to post it to your statement.
If your return does not meet our conditions we may be unable to approve the refund. In that case our customer support team will contact you.
Exchanges
If you would like a different size, color or product, contact us first. The fastest route is usually to return the original for a refund and place a new order straight away, so the piece you want is reserved for you.
Order cancellations
If you need to cancel your order, contact us as soon as possible at support@stylebymarilyn.com. We can cancel an order that has not yet been processed or dispatched. Once an order has shipped it has to be handled through our normal return process.
Non-returnable items
For hygiene and safety reasons some products cannot be returned. This includes pierced jewelry, swimwear and underwear once the hygiene seal has been removed, and other hygiene-sensitive products where local rules apply. Any non-returnable item is clearly marked in its product description.
Gift cards and personalized items are also non-returnable, unless they arrive damaged, faulty or incorrect.
Nothing in this policy limits your rights under the consumer protection laws of the state where you live.
Questions and extra help
If you have any question about returns, refunds or exchanges, contact our customer service team directly.
Contact information
Store name: Style By Marilyn
Email: support@stylebymarilyn.com
Phone: +1 760 523 0063
Style By Marilyn is operated by Shoplex Solutions s.r.o.
Business name: Shoplex Solutions s.r.o.
Business registration number (IČO): 29718325
VAT number (DIČ): CZ29718325
Registered office: Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic (registered office only, not a return address)
Warehouse and returns address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM PT
We aim to reply to emails within one business day.