Shipping Policy

At Style By Marilyn we want every order to arrive safely, clearly and within the expected timeframe. This Shipping Policy explains where we deliver, how long orders usually take, what shipping costs apply, and what to do if something goes wrong.

Where we ship

This Shipping Policy applies to orders delivered within the United States: all 50 states, Washington DC, Puerto Rico, and US military APO and FPO addresses. We do not currently ship outside the United States.

Where orders ship from. Orders are fulfilled by our fulfillment partner and dispatched from our warehouse in Ningbo, China (Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China). Parcels travel internationally and are handed to a US carrier for the final stage of delivery.

Style By Marilyn is an online store and does not operate a physical retail shop or a walk-in customer service location.

Handling and delivery times

Order cut-off. Orders placed at a weekend or on a public holiday begin processing on the next business day.

Handling time. Orders are picked, checked and dispatched within 1 to 2 business days, Monday to Friday.

Transit time. After dispatch, standard delivery usually takes 5 to 10 business days, so total delivery is usually 6 to 12 business days.

These are estimates rather than guarantees. Delays can happen during busy periods or for reasons outside our control, such as carrier backlogs, customs checks, severe weather, or incorrect delivery details.

Shipping costs

We offer free standard tracked shipping on every order delivered within the United States, with no minimum spend.

Carriers

Orders ship from our warehouse in Ningbo, China with an international tracked service. Once your parcel reaches the United States it is handed to a local carrier such as USPS, UPS or FedEx for the final stage of delivery, depending on your address and the shipping route. The carrier can vary from order to order.

Order tracking

Once your order has been dispatched you will receive a shipping confirmation email containing a tracking number or link. Please allow up to 48 hours for the first carrier scan to appear, as carrier systems do not update immediately.

Split shipments

Items from a single order occasionally travel in separate parcels and arrive on different days. There is never an extra charge for this.

Delivery issues

If your parcel is delayed, missing, damaged in transit, or marked as delivered but not received, contact us and we will help. Before you write, it is worth checking your tracking information, the address on the order, safe places around your property, whether a neighbor or household member accepted the parcel, and any carrier delivery notice.

If the issue is still unresolved, email us with your order number and any relevant detail. If tracking has not moved for 10 business days we open a claim with the carrier and either replace the order or refund it.

Incorrect or incomplete addresses

Please make sure your delivery address is complete and accurate before placing your order. Style By Marilyn is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address details entered at checkout.

If you spot a mistake, email support@stylebymarilyn.com as soon as possible. We can usually correct an address before dispatch, but not afterwards.

If a parcel is returned to us because of an incorrect address, a refused delivery, or a failure to collect from a pickup point, any return shipping or re-delivery cost may be deducted from your refund, in line with our Return and Refund Policy.

Failed delivery or uncollected parcels

If a delivery attempt fails or your parcel is taken to a pickup point, please follow the carrier's instructions and collect or rearrange delivery within the stated timeframe. If a parcel is returned to sender because it was not collected, contact us and we will review the next steps. Additional delivery costs may apply if the order has to be resent.

Damaged packages

If your package arrives damaged, contact us as soon as possible with your order number, photographs of the damaged packaging, photographs of the item if it is affected, and a short description. Damaged, faulty or incorrect items are handled under our Return and Refund Policy.

Duties and import fees

Because orders ship from China, US customs duties, taxes or import fees may apply to your parcel. Our prices do not include these charges. Where any customs duty, tax or import fee is charged by the authorities or the carrier, it is paid by the customer, unless stated otherwise at checkout. Customs processing may also affect delivery times.

Questions about shipping

Email our customer service team and we will help.

Contact information

Store name: Style By Marilyn
Email: support@stylebymarilyn.com
Phone: +1 760 523 0063

Style By Marilyn is operated by Shoplex Solutions s.r.o.

Business name: Shoplex Solutions s.r.o.
Business registration number (IČO): 29718325
VAT number (DIČ): CZ29718325
Registered office: Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic (registered office only, not a return address)
Warehouse and returns address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China

Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM PT

We aim to reply to emails within one business day.